Monday, June 28, 2010

Funny Phone Coversations

So today at the pool brought some interesting conversations either overheard, or I had them on the phone. The first was on the phone. Around 6 tonight, I received a phone call from a lady who had bought a season pass earlier that day. She explained to me that she needed to cancel the pass and get a refund as she had gone home to discuss this with her husband and he informed her that they didn't have the money to be able to afford this. I told her this was fine since she hadn't picked up her cards yet, we would just destroy them and refund her for the full amount minus the cost of coming to the pool that day. I explained our pool refund process and how long it would take, she thanked me and hung up.

Normal phone conversation right... well fast forward about 30 minutes later and the phone rings again. I look at the caller id and recognize the name as the same lady that called to cancel. I figured she was calling back to uncancel the season pass... this happens a lot actually. So I pick up with my normal phone greeting. She responds, "Uh yes, I called a bit ago and canceled my membership, well my husband needs to know that I actually canceled the membership, can you talk to him?" I was a bit flabbergast at this point, however I managed to say yes. So she hands the phone to husband. He gets on the phone, "Hi, I'm sorry for doing this, but my wife is extremely irresponsible when it comes to finances, she spends money when she shouldn't and today is a great example of this..." At this point, I was completely blown away. I couldn't believe this man was saying this about his wife. He continued, "I would appreciate it if you could please explain to me everything that has transpired today." So I told him in exact details the numbers and how his refund would be processed. At one point in this conversation, I told him the amount his wife had spent on the pool pass, he butted in with, "well that's great, she lied to me about the price too." The conversation ended without a thank you or a goodbye. I confirmed it would take about 2 weeks and the man hung up. Needless to say, the whole conversation left me a bit speechless.

The second conversation that made the day interesting was one that was overheard. Towards the end of the day a lady in her late 20's came in and asked to borrow the phone. From the beginning of the phone call, she had an annoyed fed up tone to her voice. Now I could only hear the conversation from her side, however that was enough, it went something like this, "Umm, can you come pick us up. We are stuck here and need a ride." "Well my phone is dead. I mean it's completely dead, and we don't have a car here to get home." "I can't take kindergartners on a road, there is no way I can walk with them all on State Street." "Well if one of your grandkids is dead by the time I get back, that's on your conscience." "Dude, we need a ride. I don't know where he is, he took my 4Runner and left." "What do you mean you wont be able to find us? It's not hard, you pull up to the pool and we are out in front of it." "Fine!"

The entire conversation was in a completely annoyed tone. It was hilarious. After she hung up, she gave a completely frustrated sigh, gave each of us in the office the evil eye roll. As soon as she left the office, we were all on the floor laughing. It was pretty much the best one sided phone conversation I've heard in a while.

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