Monday, June 28, 2010

Funny Phone Coversations

So today at the pool brought some interesting conversations either overheard, or I had them on the phone. The first was on the phone. Around 6 tonight, I received a phone call from a lady who had bought a season pass earlier that day. She explained to me that she needed to cancel the pass and get a refund as she had gone home to discuss this with her husband and he informed her that they didn't have the money to be able to afford this. I told her this was fine since she hadn't picked up her cards yet, we would just destroy them and refund her for the full amount minus the cost of coming to the pool that day. I explained our pool refund process and how long it would take, she thanked me and hung up.

Normal phone conversation right... well fast forward about 30 minutes later and the phone rings again. I look at the caller id and recognize the name as the same lady that called to cancel. I figured she was calling back to uncancel the season pass... this happens a lot actually. So I pick up with my normal phone greeting. She responds, "Uh yes, I called a bit ago and canceled my membership, well my husband needs to know that I actually canceled the membership, can you talk to him?" I was a bit flabbergast at this point, however I managed to say yes. So she hands the phone to husband. He gets on the phone, "Hi, I'm sorry for doing this, but my wife is extremely irresponsible when it comes to finances, she spends money when she shouldn't and today is a great example of this..." At this point, I was completely blown away. I couldn't believe this man was saying this about his wife. He continued, "I would appreciate it if you could please explain to me everything that has transpired today." So I told him in exact details the numbers and how his refund would be processed. At one point in this conversation, I told him the amount his wife had spent on the pool pass, he butted in with, "well that's great, she lied to me about the price too." The conversation ended without a thank you or a goodbye. I confirmed it would take about 2 weeks and the man hung up. Needless to say, the whole conversation left me a bit speechless.

The second conversation that made the day interesting was one that was overheard. Towards the end of the day a lady in her late 20's came in and asked to borrow the phone. From the beginning of the phone call, she had an annoyed fed up tone to her voice. Now I could only hear the conversation from her side, however that was enough, it went something like this, "Umm, can you come pick us up. We are stuck here and need a ride." "Well my phone is dead. I mean it's completely dead, and we don't have a car here to get home." "I can't take kindergartners on a road, there is no way I can walk with them all on State Street." "Well if one of your grandkids is dead by the time I get back, that's on your conscience." "Dude, we need a ride. I don't know where he is, he took my 4Runner and left." "What do you mean you wont be able to find us? It's not hard, you pull up to the pool and we are out in front of it." "Fine!"

The entire conversation was in a completely annoyed tone. It was hilarious. After she hung up, she gave a completely frustrated sigh, gave each of us in the office the evil eye roll. As soon as she left the office, we were all on the floor laughing. It was pretty much the best one sided phone conversation I've heard in a while.

Thursday, June 17, 2010

Climbing the Rope Bridge

So at the pool we have a super long bridge that crosses from the main pool deck over the lazy river to the island. It has a railing as well as a rope fence thing to keep people from falling off the bridge. There is pretty much no way to climb over this rope fence it would just be awkward. Climbing on the outside of the rope would be close to impossible as well as there isn't much space to walk. So the other day, one of the lifeguards was walking around that portion of the lazy river and came to the bridge. He heard a shout and looked up. Much to his surprise, he sees a kid hanging on the outside of the rope, about to fall off. The kid is really really short and super chubby, he looks at the lifeguard and says, "I can't hold on any longer! Should I jump?" The lifeguard is like, "No! Can you climb down?" The kid says there is absolutely no way he can climb down. The lifeguard tells him to hold on and gets the Head Guard on shift over to help him out. The head lifeguard came over and lifted him down... it took everything he had to get the kid down. The whole time the kid was yelling, "I can't hold on any longer, I can't hold on any longer!" When they asked the kid how he got up there, he replied with, "I don't know. I was just here." Yup... awesome.

Tuesday, June 15, 2010

Peeing in the Pool

So recently, there have been a few complaints at the pool all having to deal with the same thing... and all describing the same person involved. Each person described a little African-American kid with a mohawk. From there is where the story gets interesting. Apparently he would watch the lifeguards as they are walking around the lazy river. He would wait until they had disappeared from sight and then he would hop out of the pool and stand on the side and start peeing on people as they went by in the lazy river. He has yet to be actually caught by a lifeguard. We now have at least 6 cases of this reported. I want to meet this kid, he is my new hero. Haha... he hasn't been back to the pool since we've heard about it, so when he does, we will be watching close.